You can return your order up to 90 days after receiving it, and we will ensure that the purchase amount is credited to your account within five business days after we receive the return. Easy returns in three simple steps:

Step 1: Request the return form by email.

Step 2: Send your order together with the completed return form to the address indicated on the return form. Make sure you provide the package with a Track & Trace code. As the sender, you are responsible for the shipment, and we want to avoid any misunderstandings.

Step 3: Receive the purchase amount in your bank account. Once we have received the package, we will ensure that the purchase amount is refunded to your bank account within five business days.

RETURN SHIPPING COSTS

In principle, you are always responsible for the cost of returning a product. Did you receive the wrong item or variant? In that case, you do not need to return the product; we will send you a replacement product.

Please note that our return address is located in China.

If the return is caused by the consumer, the consumer is responsible for the shipping costs. The amount depends on the express shipping company you choose.

If the goods received are damaged or incorrect for reasons attributable to us, the consumer does not have to bear the return shipping costs.

DEFECTIVE PRODUCTS

Defective products do not need to be returned. This is because we cannot offer them for sale again. In this case, you will simply receive a replacement product. All we ask is that you provide confirmation of the defective product in the form of one or more photos of the product.

Please complete the form at the bottom of this page to request a replacement product or a refund.

RECEIVED THE WRONG PRODUCT

If you ordered a specific variant of a product but received a different or incorrect product, you can also use the form on this page to request a new delivery of the correct product or variant. Please include a photo as proof of the incorrectly delivered product or variant and indicate which product or variant you would like to receive instead.

HOW DOES THE RETURN PROCESS WORK?

Step 1: Complete the return form.

Step 2: Register your return.

Step 3: Send your order.

Go to a post office near you and send the items. Always provide the package with a Track & Trace code. As the sender, you are legally responsible for the shipment, and in principle, we may refuse the return if no Track & Trace code is provided.

Step 4: Have the purchase amount refunded to your bank account.

Once the package has arrived and been processed, we will ensure that the purchase amount is refunded to your account within five business days. The refund will be made using the same payment method used for the original purchase. In the case of a bank transfer, the amount will be refunded to your bank account; in the case of Klarna, the full invoice amount will be credited; and in the case of a credit card payment, the full amount will be credited back to your credit card.

RETURN CONDITIONS

Please make sure that:

• The items are complete.

• Hygiene products (bikinis, underwear, bras, etc.) cannot be returned.

• The items are in their original packaging and undamaged.

• You have a Track & Trace code for your return.

• The return form is included.

• Your order number is stated on the return form.

• Your name is stated on the return form.

If your return does not meet the requirements above, unfortunately, we may not be able to process your return or refund the purchase amount.

PROCESSING

Once we have processed your return and the refund has been issued, you will be notified automatically. We will, of course, do our best to process your return as quickly as possible. If you have not heard from us after 30 days, please contact our customer service team.

PLEASE NOTE: If you return a product and it arrives damaged or incomplete, unfortunately, we may not be able to accept the return or issue a refund. Please make sure that the products are properly packaged when returning them, especially in the case of fragile items.

FAQ

Where can I find the return form?

You can request it below by sending us an email through the contact form. You will receive it from us once your return has been registered.

Where can I find the Track & Trace code?

You will receive the Track & Trace code from the post office or postal service you use to send the return. Make sure you send the return with a Track & Trace number provided by the postal service you use. After registering your return, you can email us the Track & Trace code you received from the post office.

PLEASE NOTE: The sender address on your package is not the same as our return address. Please do not simply send the products to this address without prior notice. Returns sent to an address other than our designated return address cannot be refunded, as we will not receive them.

Where can I find my order number?

You can find your order number in the order confirmation email you received after placing your order in our webshop. Your order number can also be found in all shipping notification emails you receive from us. The order number consists of 4 or 5 digits.

If you cannot find your order number, please send us an email and ask for your order number.